1. Introduction
HotelsPaddie Technologies Limited ("HotelsPaddie", "we", "us", or "our") operates the website hotelspaddie.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using HotelsPaddie, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2. Information We Collect
Information you provide directly
- Account information: Name, email address, phone number, and password when you register
- Booking information: Check-in/check-out dates, number of guests, special requests
- Payment information: Payment transactions are processed by Paystack. We do not store your card details
- Hotel partner information: Business name, bank account details for payouts, hotel photos and descriptions
- Communications: Messages you send to us or hotel partners through the platform
Information collected automatically
- Usage data: Pages visited, search queries, booking history, and interaction with the platform
- Device information: IP address, browser type, operating system, and device identifiers
- Location data: General location based on IP address to show relevant hotels
- Cookies: We use cookies to maintain your session and improve your experience
3. How We Use Your Information
We use the information we collect to:
- Process and confirm your hotel bookings
- Send booking confirmations, receipts, and important updates
- Process payments and payouts to hotel partners
- Verify your identity and prevent fraud
- Improve our platform and personalise your experience
- Send promotional communications (you can opt out at any time)
- Comply with legal obligations under Nigerian law
- Resolve disputes and enforce our terms
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Hotel partners: When you make a booking, we share your name, contact details, and booking information with the relevant hotel
- Payment processors: Paystack processes your payment information under their own privacy policy
- SMS providers: Termii sends booking confirmation SMS messages on our behalf
- Cloud services: Cloudinary stores hotel and room photos
- Legal authorities: When required by Nigerian law or court order
5. Data Security
We implement industry-standard security measures including SSL encryption, secure password hashing, and regular security audits. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at privacy@hotelspaddie.com. We may retain certain information as required by Nigerian law or for legitimate business purposes.
7. Your Rights
Under the Nigeria Data Protection Regulation (NDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability — receive your data in a structured format
- Withdraw consent at any time
To exercise these rights, contact us at privacy@hotelspaddie.com.
8. Cookies
We use essential cookies to keep you logged in and remember your preferences. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but this may affect platform functionality.
9. Children's Privacy
HotelsPaddie is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our platform. Your continued use of HotelsPaddie after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or to exercise your rights under NDPR:
HotelsPaddie Technologies Limited
463 Ahmadu Bello Way, Garki, Abuja, Nigeria